Remote Technical Support / Call Center Rep - Start ASAP - Must be Flexible with Shift

About the position

Responsibilities

• Handle customer inquiries and resolve issues promptly
• Communicate with customers through various channels including phone, email, and in-person
• Process transactions accurately, including cash handling
• Utilize office and computerized systems to input data and maintain records
• Analyze customer needs and recommend products or services
• Work collaboratively with other team members to ensure customer satisfaction

Requirements

• Previous experience in a customer service role is preferred
• Proficient in phone etiquette and customer support techniques
• Familiarity with call center operations is a plus
• Strong communication skills both verbal and written
• Ability to analyze information and provide appropriate solutions
• Knowledge of client services principles and practices

Nice-to-haves

• Bilingual candidates preferred

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home