Remote Customer Service Advocate – Hulu Chat & Email Support Role

Job Summary:

Hulu is seeking a highly motivated and customer-focused individual to join our support team as a Remote Customer Service Advocate. In this role, you will provide real-time assistance via chat and email to Hulu subscribers across the United States. You will be the front-line contact for resolving billing concerns, account issues, service inquiries, and technical troubleshooting—ensuring an exceptional support experience for our streaming customers.

This is a work-from-home opportunity ideal for candidates with excellent communication skills, a passion for helping people, and the ability to adapt quickly to changing tools and technology in a fast-paced environment.

Key Responsibilities:

Respond to Hulu customer inquiries via chat and email in a timely, empathetic, and efficient manner.
Assist users with account issues, billing inquiries, login errors, content availability, and device compatibility.
Provide accurate product information and educate customers on self-help features within the Hulu platform.
Troubleshoot technical issues across a range of devices (Smart TVs, mobile apps, streaming devices).
Escalate complex cases to internal technical or billing teams when necessary.
Meet performance metrics such as response time, customer satisfaction scores (CSAT), and resolution rates.
Collaborate with team leads and peers to continuously improve customer experience and internal processes.
Maintain up-to-date knowledge of Hulus offerings, promotions, policies, and troubleshooting workflows.

Required Skills and Qualifications:

Strong written communication skills with a clear and professional tone.
Comfortable using online chat and email platforms for customer interaction.
Ability to multitask between systems, documents, and chat/email windows effectively.
Detail-oriented with strong organizational and problem-solving abilities.
Tech-savvy and familiar with streaming services, smart devices, and mobile applications.
A quiet and distraction-free work-from-home setup with a reliable high-speed internet connection.

Experience:

Minimum 1 year of customer service experience, preferably in a remote or digital support role.
Prior experience using help desk or CRM software (e.g., Zendesk, Salesforce, Freshdesk) is a plus.
Experience in a media or subscription-based service environment is advantageous but not required.

Working Hours:

Flexible shifts including day, evening, weekend, and holiday coverage.
Rotating schedules based on business needs.
Availability to work a minimum of 40 hours per week, with options for part-time roles in select locations.

Knowledge, Skills, and Abilities:

Customer-first mindset with a high level of empathy and patience.
Fast learner who can adapt quickly to new platforms and evolving procedures.
Ability to work independently while staying connected with a remote team.
Strong time management and accountability in a virtual setting.
High emotional intelligence and resilience under pressure.

Benefits:

Competitive hourly pay with performance-based incentives.
Work-from-home flexibility with all tools and training provided.
Health, dental, and vision insurance (for eligible full-time employees).
Paid time off, holiday pay, and sick leave.
Subscription to Hulu (free or discounted) for personal use.
Opportunities for career advancement within Hulu and The Walt Disney Company.
Access to employee wellness programs, learning resources, and exclusive content.

Why Join Hulu?

At Hulu, we do not just deliver streaming entertainment—we create magical viewing experiences. You will be part of a passionate team that thrives on innovation, inclusion, and user satisfaction. We empower our employees to take ownership, think creatively, and grow professionally. If you are ready to help millions of viewers enjoy the best content in television and film, this is your chance to make an impact from the comfort of your home.

How to Apply:

Interested candidates should apply via Hulus official careers portal. Please include your updated resume and a short cover letter highlighting your customer service experience and remote work capabilities.

Note: Only shortlisted candidates will be contacted for further assessment.