Position is Remote (US/Canada)No agencies please<h2>Company Overview</h2>Maximus (<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.maximustribe.com/">https://www.maximustribe.com/</a>) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year - with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.<h2>Position Summary</h2>In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.<h2>Key Responsibilities</h2><ol style="min-height:1.5em"><li>Video Conferencing & Scheduling<ul style="min-height:1.5em"><li>Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.</li><li>Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.</li></ul></li><li>Lab & Pharmacy Coordination<ul style="min-height:1.5em"><li>Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.</li><li>Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.</li></ul></li><li>Messaging Queue Management<ul style="min-height:1.5em"><li>Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.</li><li>Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.</li></ul></li><li>Patient Communication & Support<ul style="min-height:1.5em"><li>Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.</li><li>Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.</li></ul></li><li>Digital Healthcare Administration<ul style="min-height:1.5em"><li>Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.</li><li>Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.</li></ul></li><li>Quality Assurance & Compliance<ul style="min-height:1.5em"><li>Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.</li><li>Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.</li></ul></li></ol><h2>Qualifications</h2><ul style="min-height:1.5em"><li>Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.</li><li>Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.</li><li>Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.</li><li>Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.</li><li>Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.</li><li>Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.</li><li>Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.</li></ul>What We Offer (Benefits):<ul style="min-height:1.5em"><li>Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)</li><li>Full Suite: Medical, Dental, Vision, Life Insurance</li><li>Flexible vacation/time-off policies</li></ul>

Care Coordinator (Remote)

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