Amazon Customer Service Center (Work From Home) Up to $52/hr - Nike Remote Jobs

<h3><strong>About the Role</strong></h3>
Our client, a reputable Amazon seller, is looking for a motivated and customer-oriented <strong>Remote Chat Support Agent</strong> to join their team. This fully remote, entry-level position offers an exciting opportunity to assist customers, resolve issues, and provide world-class support—all from the comfort of your home.
<h3><strong>Key Responsibilities</strong></h3>
<ol>
<li><strong>Customer Engagement:</strong>
<ul>
<li>Respond promptly and professionally to customer inquiries via chat.</li>
<li>Address questions and concerns about products or services, ensuring a positive experience.</li>
</ul>
</li>
<li><strong>Issue Resolution:</strong>
<ul>
<li>Provide appropriate solutions, including refunds or replacements, to resolve complaints.</li>
<li>Follow up with customers to confirm satisfaction with resolutions.</li>
</ul>
</li>
<li><strong>Data Management:</strong>
<ul>
<li>Accurately document interactions and maintain updated customer records.</li>
<li>Use internal resources to research and provide accurate information.</li>
</ul>
</li>
<li><strong>Escalation and Reporting:</strong>
<ul>
<li>Identify priority issues and escalate them to the relevant departments.</li>
<li>Provide management with feedback on customer trends and concerns.</li>
</ul>
</li>
<li><strong>Performance Metrics:</strong>
<ul>
<li>Meet daily and weekly goals related to response times, resolution efficiency, and customer satisfaction.</li>
</ul>
</li>
</ol>
<h3><strong>What We’re Looking For</strong></h3>
<ul>
<li><strong>Communication Skills:</strong> Strong written and verbal communication skills.</li>
<li><strong>Problem-Solving Ability:</strong> Quick thinking and a solution-focused mindset.</li>
<li><strong>Technical Savvy:</strong> Comfort using chat tools, email, and customer management software (familiarity with Amazon Seller Central is a plus).</li>
<li><strong>Time Management:</strong> Ability to multitask, prioritize tasks, and meet deadlines.</li>
<li><strong>Adaptability:</strong> Willingness to learn new systems, policies, and procedures.</li>
<li><strong>Customer Service Orientation:</strong> Empathy and a focus on creating positive customer experiences.</li>
<li><strong>Self-Motivation:</strong> Ability to work independently and stay disciplined in a remote environment.</li>
</ul>
<h3><strong>Compensation and Benefits</strong></h3>
<ul>
<li><strong>Competitive Hourly Pay:</strong> $35 per hour.</li>
<li><strong>Remote Work:</strong> Work from anywhere in the world with a reliable internet connection.</li>
<li><strong>Health and Wellness:</strong> Comprehensive health, dental, and vision insurance.</li>
<li><strong>Retirement Savings:</strong> 401(k) plan with company match.</li>
<li><strong>Paid Time Off:</strong> Generous PTO and holidays to promote work-life balance.</li>
<li><strong>Growth Opportunities:</strong> Potential for advancement within the company.</li>
<li><strong>Training Provided:</strong> Gain valuable skills with training and support from your team.</li>
</ul><ul>
<li>High school diploma or equivalent (Bachelor’s degree preferred).</li>
<li>Previous experience in customer service, preferably in the travel or airline industry.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Strong problem-solving skills and a customer-first mindset.</li>
<li>Reliable internet connection and a quiet workspace free from distractions.</li>
</ul>