Customer Operations Specialist (Part-Time, Remote Job)
Posted 2025-08-17
Remote, USA
Part Time
Immediate Start
<h2>Job Posting for <strong>Customer Operations Specialist (Part-Time, Remote)</strong> at <b>RaffleLink</b></h2>
<strong><u>Customer Operations Specialist (Part-Time, Remote)</u></strong>
<strong><u>About RaffleLink</u></strong>
RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our platform offers:
<ul>
<li>Easy-to-use raffle creation and management tools</li>
<li>Secure payment processing</li>
<li>Automated ticket generation and distribution</li>
<li>Real-time reporting and analytics</li>
<li>Compliance features to help organizations adhere to local regulations</li>
</ul>
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
<strong><u>The Role</u></strong>
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.
<u>Key Responsibilities:</u>
<ul>
<li>Manage customer support via email and phone</li>
<li>Handle inbound sales inquiries</li>
<li>Create user guides and documentation</li>
<li>Assist in developing outbound sales strategies (with potential commission structure)</li>
<li>Learn and advise on Australian raffle regulations</li>
<li>Become an expert in RaffleLink's platform and features</li>
<li>Manage and resolve support tickets efficiently</li>
<li>Guide clients through permit applications and raffle setup processes</li>
<li>Stay updated on industry trends and regulatory changes</li>
<li>Contribute to various projects as needed</li>
</ul><ul>
<li>High school diploma or equivalent (Bachelor’s degree preferred).</li>
<li>Previous experience in customer service, preferably in the travel or airline industry.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Strong problem-solving skills and a customer-first mindset.</li>
<li>Reliable internet connection and a quiet workspace free from distractions.</li>
</ul>
<strong><u>Customer Operations Specialist (Part-Time, Remote)</u></strong>
<strong><u>About RaffleLink</u></strong>
RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our platform offers:
<ul>
<li>Easy-to-use raffle creation and management tools</li>
<li>Secure payment processing</li>
<li>Automated ticket generation and distribution</li>
<li>Real-time reporting and analytics</li>
<li>Compliance features to help organizations adhere to local regulations</li>
</ul>
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
<strong><u>The Role</u></strong>
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.
<u>Key Responsibilities:</u>
<ul>
<li>Manage customer support via email and phone</li>
<li>Handle inbound sales inquiries</li>
<li>Create user guides and documentation</li>
<li>Assist in developing outbound sales strategies (with potential commission structure)</li>
<li>Learn and advise on Australian raffle regulations</li>
<li>Become an expert in RaffleLink's platform and features</li>
<li>Manage and resolve support tickets efficiently</li>
<li>Guide clients through permit applications and raffle setup processes</li>
<li>Stay updated on industry trends and regulatory changes</li>
<li>Contribute to various projects as needed</li>
</ul><ul>
<li>High school diploma or equivalent (Bachelor’s degree preferred).</li>
<li>Previous experience in customer service, preferably in the travel or airline industry.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proficiency in using computers, including familiarity with CRM systems and Microsoft Office.</li>
<li>Ability to multitask and work in a fast-paced environment.</li>
<li>Strong problem-solving skills and a customer-first mindset.</li>
<li>Reliable internet connection and a quiet workspace free from distractions.</li>
</ul>