Amazon Hiring IT Support Associate Fresher

Job Summary

Amazon is seeking a motivated and enthusiastic IT Support Associate to join our team. This entry-level role is an excellent opportunity for freshers who are passionate about technology and eager to build a career in IT support. As an IT Support Associate, you will be responsible for providing technical assistance to ensure smooth IT operations across Amazons infrastructure. This role offers a dynamic work environment, exposure to cutting-edge technology, and immense growth opportunities.

Key Responsibilities

Provide first-level IT support for hardware, software, and network issues.
Troubleshoot and resolve technical problems to ensure seamless system performance.
Install, configure, and maintain desktop systems and IT peripherals.
Assist with the deployment and setup of new systems and software updates.
Document and track all incidents, service requests, and problem resolutions.
Work collaboratively with the IT team to escalate complex issues and ensure timely resolution.
Support users remotely and in-person, ensuring exceptional service delivery.

Required Skills and Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.
Strong understanding of Windows, Mac OS, and Linux operating systems.
Basic knowledge of networking concepts such as DNS, DHCP, and VPN.
Excellent problem-solving and analytical skills.
Effective communication skills with the ability to explain technical issues to non-technical users.
Ability to work independently and manage multiple tasks simultaneously.
Certification in CompTIA A+ or ITIL Foundation is a plus but not mandatory.

Experience

Freshers are welcome; prior internships or coursework in IT support will be an advantage.

Working Hours

Full-time position with a flexible schedule.
Availability for rotating shifts, including weekends and public holidays, as per operational needs.

Knowledge, Skills, and Abilities

Adaptability to work in a fast-paced, high-pressure environment.
Commitment to continuous learning and keeping up with emerging technologies.
Strong organizational and time management skills.
Customer-centric approach with a focus on delivering quality support.

Benefits

Competitive salary with performance-based bonuses.
Health and wellness programs, including medical insurance.
Employee discounts on Amazon products and services.
Paid time off, including holidays, vacation, and sick leave.
Access to professional development and training programs.
Opportunity to work in a global, innovative environment with endless growth potential.

Why Join Amazon?

At Amazon, we believe in fostering talent and encouraging innovation. Joining our IT team means being part of a company that values diversity, creativity, and career growth. You will work alongside some of the brightest minds in the industry, using state-of-the-art technology to solve real-world challenges. Be a part of a team that makes a difference every day!

How to Apply

Interested candidates can apply online by visiting the Amazon Careers page. Submit your updated resume along with a cover letter detailing your interest in the role and how you meet the qualifications. Applications are reviewed on a rolling basis, so apply early to secure your chance!