Customer Service Manager ďż˝ Client Relations

Job Summary

The Elite Job is seeking a dedicated and experienced Customer Service Manager ďż˝ Client Relations to lead our customer service team and ensure a seamless and high-quality service experience for our clients. This key position will manage customer relationships, resolve issues, and collaborate across departments to enhance service delivery. As a leader in the customer service department, you will be responsible for creating and implementing strategies to improve client satisfaction, loyalty, and retention. If you are a proactive, results-driven professional with exceptional communication skills, we invite you to join our dynamic team.

Key Responsibilities

• Team Leadership & Development: Manage and mentor a team of customer service representatives to provide superior service and customer support.
• Client Relationship Management: Build and maintain strong, long-lasting client relationships, ensuring client satisfaction and loyalty.
• Issue Resolution: Act as the primary point of contact for handling complex client complaints and issues, working toward effective resolutions.
• Process Improvement: Continuously assess and improve customer service processes, procedures, and policies to ensure an efficient workflow.
• Collaboration: Work closely with cross-functional teams, including sales, marketing, and operations, to address client needs and ensure high-quality service.
• Reporting: Analyze customer service data to generate reports on customer feedback, service metrics, and team performance.
• Training & Development: Provide ongoing training to the customer service team to ensure they have the skills and knowledge to deliver excellent service.

Required Skills and Qualifications

• Education: Bachelors degree in Business Administration, Communications, or a related field (preferred).
• Experience: Minimum of 5 years in customer service management or client relations, with at least 2 years in a leadership role.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage with clients at all levels.
• Problem-Solving: Strong analytical skills with the ability to identify problems and find practical solutions in a fast-paced environment.
• Leadership: Proven experience leading and motivating a customer service team to achieve performance goals.
• Customer-Focused: A customer-first mentality, always seeking to enhance the client experience and build lasting relationships.
• Tech-Savvy: Proficiency with CRM software and customer service platforms.

Experience

• At least 5 years of experience in a customer service or client relations role, with 2 years in a management position.
• Proven track record of managing high-performing teams and achieving client satisfaction metrics.
• Experience in handling customer complaints, resolving escalations, and managing client expectations.

Working Hours

• Full-time position, Monday through Friday, with flexibility for occasional weekends or after-hours work as needed to address client needs.

Knowledge, Skills, and Abilities

• Customer Service Excellence: Strong commitment to providing excellent service and addressing client concerns promptly and professionally.
• Team Leadership: Ability to motivate and guide a team toward achieving departmental goals.
• Conflict Resolution: Skilled in managing and resolving conflicts in a constructive and positive manner.
• Time Management: Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Attention to Detail: Ability to review client information and service processes thoroughly to ensure accuracy and quality.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health insurance package.
• Paid time off (PTO), including vacation and sick leave.
• Opportunity for career advancement within a growing company.
• Flexible working environment with potential work-from-home options.
• Ongoing professional development opportunities.
• A supportive and collaborative team culture.

Why Join The Elite Job?

At The Elite Job, we value our employees and believe in creating an inclusive, empowering environment that fosters professional growth and work-life balance. As a Customer Service Manager, you will have the opportunity to lead a team in a dynamic, fast-paced industry while making a meaningful impact on client satisfaction and business success. Join us and be a part of a team that is committed to excellence and continuous improvement.

How to Apply

Interested candidates are encouraged to submit their updated resume and a cover letter outlining their qualifications and experience to us. In your cover letter, please highlight your experience in customer service management and your approach to fostering strong client relationships. We look forward to reviewing your application!