Communication Specialist - Dispatcher at Childrens Mercy Kansas City
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
At Children's Mercy, we are dedicated to making a difference in the lives of children and their families. As a Communication Specialist-Dispatcher, you will play a crucial role in our Transfer Center, which serves as the first point of contact for all direct admissions, consults, and transport requests. This position is vital in ensuring that our patients receive timely and effective care. You will be part of a team that handles an average of 2500 phone and radio calls daily, coordinating with various healthcare providers and internal staff to facilitate patient transfers and consultations. The Communication Specialist will be responsible for triaging and processing both emergent and non-emergent requests from providers, ensuring that all communications are handled efficiently and effectively. You will utilize quality improvement measures and lean standard work to enhance the communication of patient care. Additionally, you will participate in continuing education and professional development to expand your knowledge and improve patient placement and throughput. This role requires a commitment to teamwork and collaboration, as you will work closely with the Critical Care Transport Team and other healthcare professionals. Your responsibilities will include dispatching transport teams, tracking their progress, and maintaining communication throughout the transport process. At Children's Mercy, we value kindness, curiosity, inclusion, teamwork, and integrity, and we strive to create a workplace that reflects the community we serve.
Responsibilities
• Triages and processes all emergent and non-emergent requests from providers for transports, direct admissions, Emergency Department referrals and consults.
,
• Utilizes quality improvement measures and lean standard work to improve communication of patient care.
,
• Participates in continuing education and professional development to expand knowledge, enhance role performance, and improve patient placement and throughput.
,
• Assists community providers and internal physicians with emergent and non-emergent requests for specialty consults, inpatient admissions, Emergency Department referrals, and dispatches the CMH Critical Care Transport team.
,
• Tracks and coordinates ground and flight communication and follows with the transport team during transports.
,
• Works as a team member and supports a teamwork philosophy.
Requirements
• High School diploma or equivalent and 1-2 years experience.
,
• 1 year of clinical experience preferred or Associate's Degree preferred.
,
• One of the following: Licensed Emergency Med Tech MO, Licensed Emergency Med Tech KS, Licensed Paramedic KS, Licensed Paramedic MO, Certified Nurse Aide MO, Certified Nurse Aide KS, Licensed Practical Nurse KS, Licensed Practical Nurse MO, LPN Multistate License, LPN Multistate License Kansas required upon hire OR Professional Certified Nursing Assistant (CNA) Required Upon Hire.
,
• CFC (Certified Flight Communicator) per IAMTCS Preferred.
Nice-to-haves
Benefits
• Competitive pay starting at $21.93/hr based on education and experience.
,
• Comprehensive benefits plans designed to meet the changing needs of employees and their families. Apply tot his job
At Children's Mercy, we are dedicated to making a difference in the lives of children and their families. As a Communication Specialist-Dispatcher, you will play a crucial role in our Transfer Center, which serves as the first point of contact for all direct admissions, consults, and transport requests. This position is vital in ensuring that our patients receive timely and effective care. You will be part of a team that handles an average of 2500 phone and radio calls daily, coordinating with various healthcare providers and internal staff to facilitate patient transfers and consultations. The Communication Specialist will be responsible for triaging and processing both emergent and non-emergent requests from providers, ensuring that all communications are handled efficiently and effectively. You will utilize quality improvement measures and lean standard work to enhance the communication of patient care. Additionally, you will participate in continuing education and professional development to expand your knowledge and improve patient placement and throughput. This role requires a commitment to teamwork and collaboration, as you will work closely with the Critical Care Transport Team and other healthcare professionals. Your responsibilities will include dispatching transport teams, tracking their progress, and maintaining communication throughout the transport process. At Children's Mercy, we value kindness, curiosity, inclusion, teamwork, and integrity, and we strive to create a workplace that reflects the community we serve.
Responsibilities
• Triages and processes all emergent and non-emergent requests from providers for transports, direct admissions, Emergency Department referrals and consults.
,
• Utilizes quality improvement measures and lean standard work to improve communication of patient care.
,
• Participates in continuing education and professional development to expand knowledge, enhance role performance, and improve patient placement and throughput.
,
• Assists community providers and internal physicians with emergent and non-emergent requests for specialty consults, inpatient admissions, Emergency Department referrals, and dispatches the CMH Critical Care Transport team.
,
• Tracks and coordinates ground and flight communication and follows with the transport team during transports.
,
• Works as a team member and supports a teamwork philosophy.
Requirements
• High School diploma or equivalent and 1-2 years experience.
,
• 1 year of clinical experience preferred or Associate's Degree preferred.
,
• One of the following: Licensed Emergency Med Tech MO, Licensed Emergency Med Tech KS, Licensed Paramedic KS, Licensed Paramedic MO, Certified Nurse Aide MO, Certified Nurse Aide KS, Licensed Practical Nurse KS, Licensed Practical Nurse MO, LPN Multistate License, LPN Multistate License Kansas required upon hire OR Professional Certified Nursing Assistant (CNA) Required Upon Hire.
,
• CFC (Certified Flight Communicator) per IAMTCS Preferred.
Nice-to-haves
Benefits
• Competitive pay starting at $21.93/hr based on education and experience.
,
• Comprehensive benefits plans designed to meet the changing needs of employees and their families. Apply tot his job