Online Reputation Manager (Remote, Part-time/Hourly)

Job description About Us Fast-growing Los Angeles moving company (doubling revenue YoY) seeks a results-driven Reputation Manager to safeguard and enhance our online presence. Key Responsibilities - Monitor Yelp, Google, BBB, and other review sites daily - Investigate negative reviews, identify bad-faith or policy-violating posts, and file disputes/appeals - Proactively contact dissatisfied customers to resolve issues and encourage updated feedback - Track sentiment trends and deliver weekly reports Qualifications - 2+ years managing online reviews or community support - Proven success disputing/mitigating negative reviews on major platforms - Excellent written English; calm, customer-centric tone - Familiarity with Yelp/Google Business/BBB dispute processes & TOS - Bonus: experience with reputation-management tools (e.g., Podium, Birdeye) Engagement Details - Remote, flexible hours (estimate 10–20 hrs/week to start) Ready to keep our 5-star reputation shining? Apply with a brief intro, examples of disputes you’ve successfully overturned, and metrics from past reputation wins.