Office Admin and Customer Service Role ďż˝ Full-Time Opportunity

Job Summary

We are seeking a dedicated, organized, and personable Office Administrator and Customer Service Representative to join our team at The Elite Job. This full-time role offers an exciting opportunity to manage administrative duties while providing excellent customer service. The ideal candidate will have strong communication skills, be proactive, and possess the ability to handle various office tasks while ensuring customer satisfaction.

Key Responsibilities

• Office Administration:

  • Manage day-to-day office operations, including answering phone calls, scheduling appointments, and maintaining office supplies.
  • Organize and maintain filing systems, both physical and digital.
  • Prepare and manage documents, correspondence, and reports as required.
  • Coordinate meetings and appointments for senior management.
  • Assist with employee onboarding and other HR-related administrative tasks.

• Customer Service Support:

  • Respond to customer inquiries via phone, email, and online platforms.
  • Provide assistance to customers regarding products, services, or any issues they may be facing.
  • Resolve complaints, process orders, and ensure a smooth customer experience.
  • Maintain customer records and update them as needed in the CRM system.
  • Follow up with customers to ensure satisfaction and resolve any pending issues.

Required Skills and Qualifications

• High school diploma or equivalent (Associates degree or higher preferred).
• Proven experience in office administration or customer service (minimum of 1 year).
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with office management software and CRM systems is a plus.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to work independently and collaboratively as part of a team.
• Positive attitude with a commitment to delivering exceptional customer service.

Experience

• 1-3 years of experience in an office administration or customer service role.
• Experience with handling customer inquiries and complaints in a professional manner.
• Experience with office software and customer relationship management (CRM) systems is highly beneficial.

Working Hours

• Full-time, Monday through Friday.
• Regular office hours: 9:00 AM ďż˝ 6:00 PM (with occasional flexibility as needed).
• Occasional overtime may be required during peak periods.

Knowledge, Skills, and Abilities

• Knowledge:

  • Understanding of office management procedures and customer service best practices.
  • Knowledge of basic accounting principles and office software tools.

• Skills:

  • Exceptional communication skills, both written and verbal.
  • Strong organizational skills with attention to detail.
  • Ability to multitask and manage competing priorities.

• Abilities:

  • Able to work in a fast-paced environment while maintaining high standards of accuracy.
  • Ability to handle confidential information with discretion.
  • Strong problem-solving abilities to effectively address customer issues.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Professional development opportunities and training programs.
• A positive, collaborative work environment.
• Work-from-home options after a successful onboarding period.
• Employee discounts on products and services.

Why Join

• Join a dynamic and growing company that values innovation, teamwork, and continuous improvement.
• The Elite Job offers a supportive and flexible work environment where employees can thrive and grow.
• Be part of a team that values customer satisfaction and believes in delivering exceptional service.
• Opportunities for career advancement and professional growth are available within the company.

How to Apply

Interested candidates are invited to submit their resumes and cover letters through our application portal on the company website. In your cover letter, please highlight your relevant experience and why you are a great fit for this role.
We look forward to hearing from you and exploring the possibility of having you join our team!