Case Management Coordinator - Great Opportunity! Hybrid Work Model!
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Case Management Coordinator at Ace Care Management plays a crucial role in ensuring the delivery of high-quality, efficient care for members through the EDWP/SOURCE program. This position involves a blend of direct and indirect care activities, focusing on effective communication, organization, and collaboration with various departments to enhance the quality of life for members.
Responsibilities
• Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
,
• Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses.
,
• Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services.
,
• Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
,
• Undertake and manage department projects to ensure compliance and operational efficiency.
,
• Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
,
• Assist with SFC Validations for members in the Structure Family Care program.
Requirements
• Bachelor's degree
,
• Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
,
• Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
,
• Experience with Excel required
,
• Experience with Adobe and SharePoint.
,
• Bilingual or multilingual abilities are a plus
,
• Strong ability to collaborate effectively within a team.
,
• Excellent technical skills with attention to detail and accuracy.
,
• Highly organized with strong time management skills.
,
• Flexible and adaptable to changing priorities.
,
• Reliable and trustworthy with a strong work ethic.
,
• Effective problem-solving abilities with a proactive approach.
Nice-to-haves
Benefits
• Competitive Salary: An attractive compensation package based on experience and qualifications.
,
• Comprehensive benefits, including health insurance, paid time off, and retirement plans.
,
• Opportunities for career development and advancement.
,
• A collaborative and inclusive workplace where your contributions are valued. Apply tot his job
The Case Management Coordinator at Ace Care Management plays a crucial role in ensuring the delivery of high-quality, efficient care for members through the EDWP/SOURCE program. This position involves a blend of direct and indirect care activities, focusing on effective communication, organization, and collaboration with various departments to enhance the quality of life for members.
Responsibilities
• Assist in resolving member and provider issues, ensuring effective communication and satisfactory resolutions.
,
• Oversee phone calls and faxes to the Case Management (CM) department, ensuring timely and accurate responses.
,
• Facilitate communication between the CM department, Compliance, and other departments regarding updates in member information, status, and services.
,
• Support daily operations of the Case Management Department, manage caseloads, and assist with member management.
,
• Undertake and manage department projects to ensure compliance and operational efficiency.
,
• Provide professional back-end support and customer service to members, providers, and stakeholders in line with performance standards.
,
• Assist with SFC Validations for members in the Structure Family Care program.
Requirements
• Bachelor's degree
,
• Proven experience in administrative roles, demonstrating strong organizational skills and attention to detail.
,
• Solid background in customer service, with the ability to handle inquiries and resolve issues effectively.
,
• Experience with Excel required
,
• Experience with Adobe and SharePoint.
,
• Bilingual or multilingual abilities are a plus
,
• Strong ability to collaborate effectively within a team.
,
• Excellent technical skills with attention to detail and accuracy.
,
• Highly organized with strong time management skills.
,
• Flexible and adaptable to changing priorities.
,
• Reliable and trustworthy with a strong work ethic.
,
• Effective problem-solving abilities with a proactive approach.
Nice-to-haves
Benefits
• Competitive Salary: An attractive compensation package based on experience and qualifications.
,
• Comprehensive benefits, including health insurance, paid time off, and retirement plans.
,
• Opportunities for career development and advancement.
,
• A collaborative and inclusive workplace where your contributions are valued. Apply tot his job