Coordinator ResMax Global Support
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
As a Bilingual Coordinator for ResMax Global Support at Hilton, you will provide personalized solutions to support hotels, management companies, and partners. This role involves enrolling new hotels into the ResMax Auto Attendant program and assisting clients via phone and email. You will also curate and translate marketing materials and content for internal and external use, contributing to the overall success of the client support team.
Responsibilities
• Address support inquiries about HRCC/ResMax services such as GA intervention fees, billing issues, and reservations.
,
• Collaborate with hotel leaders and vendors to set up ResMax.
,
• Curate and translate documents, including marketing materials and website updates, into Spanish.
,
• Build and analyze reports to provide visibility into performance; conduct root cause analysis and make recommendations.
,
• Update daily records of tasks and activities in Salesforce.
,
• Perform other duties and functions that would support HRCC as assigned.
Requirements
• Proficient in data analysis using Microsoft Excel (including pivot tables).
,
• Ability to build templates and mail merges in Word.
,
• Create PowerPoint presentations.
,
• Bilingual in English and Spanish.
,
• One (1) year experience working in Sales, Reservations, or Front Office at a Hilton hotel or other major hotel company.
,
• Six (6) months working within Hilton Reservations and Customer Care.
Nice-to-haves
• BA/BS Bachelor's Degree.
,
• Three (3) months experience in the HRCC Business Development Team (ResMax Global Support or Hilton Housing).
,
• Experience creating marketing material utilizing PowerPoint & Canva.
,
• Conversational in Portuguese, both written and spoken.
Benefits
• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
,
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
,
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
,
• Mental health resources including free counseling through our Employee Assistance Program.
,
• Paid Time Off (PTO).
,
• Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance.
,
• 401(k) savings plan with company match.
,
• Flexible spending accounts and health savings account.
,
• Access to a care coordination program (“Wellthy”).
,
• Legal services program and educational assistance program. Apply tot his job
As a Bilingual Coordinator for ResMax Global Support at Hilton, you will provide personalized solutions to support hotels, management companies, and partners. This role involves enrolling new hotels into the ResMax Auto Attendant program and assisting clients via phone and email. You will also curate and translate marketing materials and content for internal and external use, contributing to the overall success of the client support team.
Responsibilities
• Address support inquiries about HRCC/ResMax services such as GA intervention fees, billing issues, and reservations.
,
• Collaborate with hotel leaders and vendors to set up ResMax.
,
• Curate and translate documents, including marketing materials and website updates, into Spanish.
,
• Build and analyze reports to provide visibility into performance; conduct root cause analysis and make recommendations.
,
• Update daily records of tasks and activities in Salesforce.
,
• Perform other duties and functions that would support HRCC as assigned.
Requirements
• Proficient in data analysis using Microsoft Excel (including pivot tables).
,
• Ability to build templates and mail merges in Word.
,
• Create PowerPoint presentations.
,
• Bilingual in English and Spanish.
,
• One (1) year experience working in Sales, Reservations, or Front Office at a Hilton hotel or other major hotel company.
,
• Six (6) months working within Hilton Reservations and Customer Care.
Nice-to-haves
• BA/BS Bachelor's Degree.
,
• Three (3) months experience in the HRCC Business Development Team (ResMax Global Support or Hilton Housing).
,
• Experience creating marketing material utilizing PowerPoint & Canva.
,
• Conversational in Portuguese, both written and spoken.
Benefits
• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
,
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
,
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
,
• Mental health resources including free counseling through our Employee Assistance Program.
,
• Paid Time Off (PTO).
,
• Comprehensive medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance.
,
• 401(k) savings plan with company match.
,
• Flexible spending accounts and health savings account.
,
• Access to a care coordination program (“Wellthy”).
,
• Legal services program and educational assistance program. Apply tot his job