Customer Service/Data Entry

Job Summary
We are seeking a dedicated and detail-oriented Customer Service/Data Entry professional to join our team. This role involves providing exceptional customer service while efficiently managing data entry tasks. The ideal candidate will possess strong organisational skills and a keen eye for detail, ensuring that all information is accurately recorded and maintained.

Duties

• Respond to customer inquiries via phone and email, providing timely and accurate information.
• Perform data entry tasks, ensuring high levels of accuracy and attention to detail.
• Maintain organised records of customer interactions and transactions.
• Assist with administrative tasks as needed, including filing and clerical duties.
• Utilise Microsoft Office and Google Workspace applications for various tasks, including document creation and data management.
• Support the team with QuickBooks for invoicing and financial record keeping.
• Uphold professional phone etiquette while interacting with customers and colleagues.

Skills

• Previous office experience is essential, demonstrating familiarity with administrative processes.
• Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets).
• Strong typing skills with a focus on accuracy and speed in data entry tasks.
• Excellent organisational skills to manage multiple tasks efficiently.
• Experience with QuickBooks is advantageous but not mandatory.
• Demonstrated clerical experience that showcases attention to detail in record keeping.
• Anything in IT
• Computer Information Systems (CIS) experience is ideal
• QSR (Quick Service Restaurant) is preferred
• Experience of ServiceNow
• Customer relationship management (CRM), enterprise resource planning (ERP), and data analytics.
• Effective phone etiquette to ensure positive customer interactions. If you are passionate about delivering excellent customer service while managing data entry responsibilities, we encourage you to apply for this exciting opportunity to contribute to our team’s success.

Job Types: Full-time, Contract

Pay: $20.00 per hour

Application Question(s):

• Please provide your email address.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• ServiceNow: 1 year (Preferred)
• QSR (Quick Service Restaurant): 1 year (Preferred)
• CRM System (Customer relationship management): 1 year (Preferred)
• ERP systems (Enterprise resource planning): 1 year (Preferred)
• Data analytics: 1 year (Preferred)

Work Location: Remote