Collections Agent (Remote)

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><strong>Address</strong>:&nbsp;352 S. Hoke Ave., Ste. C,&nbsp;Frankfort,&nbsp;Indiana,&nbsp;United States&nbsp;-&nbsp;46041 &nbsp;&nbsp;</span></span></p>
<p style="margin-bottom:11.0px">&nbsp;</p>
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.&nbsp; Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.&nbsp; Providing services in over 23 states, Purpose Financial employs over 2,500 team members.</span></span></p>
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.</span></span></p>
<p style="margin-bottom:11.0px"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">We offer:</span></span></strong></p>
<ul>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Competitive Wages</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Health/Life Benefits</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Health Savings Account plus Employer Seed</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">401(k) Savings Plan with Company Match</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Paid Parental Leave</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Company Paid Holidays</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Paid Time Off including Volunteer Time</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Tuition Reimbursement</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Business Casual Environment</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Rewards &amp; Recognition Program</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Employee Assistance Program</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks</span></span></li>
</ul>
<p style="margin-bottom:11.0px"><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">To learn more about Purpose Financial visit&nbsp;<strong><a href="https://havepurpose.com/"><span style="color:blue">Purpose Financial Website</span></a>.</strong></span></span></p>
<p style="margin-bottom:11.0px">&nbsp;</p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Position Summary</b></h2>
</div><div><p style="margin-bottom:13.0px"><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">This position reports to Collections Manager and, is responsible for contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments.&nbsp; This position will acts as the liaison between creditors and customers through managing overdue accounts.</span></span></span></span></p>

<p style="margin-bottom:13.0px"><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">Other duties as assigned.</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibility</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><strong><span style="font-family:'Arial', sans-serif">Support</span></strong><span style="font-family:'Arial', sans-serif">:</span></span></span></p>

<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Influence and advise customers on the payment options for debt recovery.</span></span></span></li>
</ul>

<p>&nbsp;</p>

<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><strong><span style="font-family:'Arial', sans-serif">Influence: </span></strong></span></span></p>

<ul>
<li><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><span style="color:#262626"><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Execute strategies for collection processes and procedures, including, but not limited to negotiating payment plans based upon company approved guidelines.&nbsp;</span></span></span></span></span></li>
<li><span style="font-size:10.0pt"><span style="font-family:Calibri, sans-serif"><span style="color:#262626"><span style="font-size:11.0pt"><span style="font-family:'Arial', sans-serif">Apply the elements of building positive rapport with different types of customers over the phone in order to retain customer loyalty while initiating processes for collection of payments.</span></span></span></span></span></li>
</ul>

<p style="margin-left:48.0px">&nbsp;</p>

<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><strong><span style="font-family:'Arial', sans-serif">Drive: </span></strong></span></span></p>

<ul>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Initiate and handle both inbound and outbound calling to collect a debt.</span></span></span></span></li>
<li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Understand the impact of attitude for handling Advance America Collection contacts professionally, to include showing empathy, assertiveness, tact and resilience.</span></span></span></span></li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities Cont.</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><strong><span style="font-family:'Arial', sans-serif">Manage or Direct: </span></strong></span></span></p>

<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Achieve set revenue targets and call quality objectives.</span></span></span></li>
</ul>

<p>&nbsp;</p>

<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><strong><span style="font-family:'Arial', sans-serif">Maintain: </span></strong></span></span></p>

<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">Use questioning and listening skills that support effective telephone, email, chat and text communication.</span></span></span></li>
</ul>

<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:'Arial', sans-serif">​​​​​​​​​​​​​​</span></span></span></p>

<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><strong><span style="font-family:'Arial', sans-serif">Accountability:</span></strong></span></span></p>

<p><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">Understand, adhere to and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Education Required</b></h2>
</div><div><p style="margin-top:16.0px"><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">High School Diploma or GED.</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Experience Required</b></h2>
</div><div><p style="margin-top:16.0px"><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">Minimum of one year call center or customer service related experience.&nbsp; Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred.&nbsp; Must be able to demonstrate critical thinking, negotiating, and problem-solving skills. Background in a fast paced work environment a plus.</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Knowledge Required</b></h2>
</div><div><p style="margin-top:16.0px"><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment.&nbsp; Ability to read, write, evaluate, and apply information.&nbsp; Ability to interact professionally and exhibit appropriate social skills.&nbsp; Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products.&nbsp; Ability to develop and maintain business relationships. </span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></h2>
</div><div><p style="margin-top:16.0px"><span style="font-family:'Arial', sans-serif">Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.</span></p>

<p style="margin-top:16.0px">&nbsp;</p>

<p style="margin-top:16.0px"><em><u><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">*** Ability and flexibility to work hours as assigned between 8:00am and 9:00pm Monday – Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity.</span></span></span></u></em></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></h2>
</div><div><div>Accepting Direction</div><div>Customer Commitment</div><div>Adapting to Change</div><div>Demonstrating Initiative</div><div>Vision-Driven</div><div>Dependability</div><div>Action-Oriented</div><div>Purpose-Driven</div><div>Drive for Results</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Travel</b></h2>
</div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">No Travel.</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Attire</b></h2>
</div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">Business Casual</span></span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Other</b></h2>
</div><div><p><span style="font-size:11.0pt"><span><span style="font-family:'Arial', sans-serif">Must be eligible to work in the USA and able to pass a background check.</span></span></span></p>
</div></div></div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:Arial, Helvetica, sans-serif">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</span><br><br><span style="font-family:Arial, Helvetica, sans-serif">Requisition ID: </span><span contenteditable="false">45423</span></span></span>&nbsp;</p>
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