US-Lead

<h2>Summary</h2>
<p>As a Lead at Apple Retail, you will embody a whole-store mindset, supporting the Store Leadership team and facilitating meaningful customer and team member experiences. You will energize teams, contribute to operational excellence, and ensure team members have the support, tools, and resources needed for exceptional customer interactions. Your role involves working with leadership to ensure operational readiness, focusing on enabling the sales team. You will spend most of your time with the team and customers, identifying opportunities and supporting team members across the store. You will also lead, mentor, and encourage customer engagement, using product expertise to drive sales and build loyalty.</p>

<br />
<h4>Must Have</h4>
<ul>
<li>Be available to work based on business needs, including nights, weekends, and holidays.</li><li>Have experience in retail or sales, or related work experience.</li><li>Have experience mentoring or leading others.</li>
</ul>


<br />
<h4>Good To Have</h4>
<ul>
<li>Motivate others to achieve performance goals.</li><li>Resolve conflict and settle differences productively.</li><li>Work in a fast-paced environment and make timely decisions.</li><li>Demonstrate excellent attention to detail and organization skills.</li><li>Work autonomously and take initiative.</li><li>Drive results individually and by enabling others.</li><li>Allocate resources and adjust processes for exceptional customer experience.</li><li>Communicate effectively and tailor communication style.</li>
</ul>



<div><main class="text-center mt-50"><h1 id="jobdetails-postingtitle" class="t-headline fw-medium " tabindex="-1" data-page-heading="">US-Lead</h1><div class="mt-20 row"><label class="t-intro column large-12">Eastwood Towne Center</label><label id="jobdetails-joblocation" class="column large-12 t-intro mt-0">Lansing, Michigan, United States</label><label id="jobdetails-teamname" class="column large-12 t-intro mt-0">Apple Retail</label></div><div><div class="mt-10"><div class="d-flex justify-content-center align-baseline gap-15"><div id="jobdetails-jobdetailheader-icons-header" class="d-inline-block" style="position:relative"><button class="fav-label t-label" aria-label="Add to Favorites US-Lead [object Object]" id="addToFavoriteId-jobdetails-jobdetails-jobdetailheader-icons-header-favorites"><img src="/public/images/favorites.svg" alt="" width="24" height="24" class="icon cursor-pointer fav-star-icon"></button></div><div class="d-inline-block"><button class="d-flex" aria-label="Share this role." id="shareJob-jobdetails-jobdetailheader-icons-header-button"><img src="/public/images/share-blue.svg" alt="" width="24" height="24" class="icon cursor-default "></button></div></div></div><div class="mt-20"><div class="d-flex flex-row justify-center align-center gap-30 jd-header-actions-container"><div class="jd-header-actions-button-container"><a href="/app/en-us/apply/200610774" class="button button-link button-block" id="jobdetails-jobdetails-jobdetailheader-actions-jobdetailssubmitresume" aria-disabled="false" aria-label="Submit Resume: US-Lead 200610774" role="link">Submit Resume</a></div></div></div><div class="m-20"><a id="jobdetails-jobdetailheader-backtosearch" class="icon-before icon-chevronleft" aria-label="Back to search results" href="/en-us/search?location=united-states-USA" data-discover="true">Back to search results</a></div></div><section class="hyperlink-underline"><div role="group" aria-labelledby="jobdetails-jobsummary-titleheading" id="jobdetails-jobsummary" class="py-40 u-border-bottom row text-left"><aside id="jobdetails-jobsummary-title" class="column large-3 px-10"><h2 id="jobdetails-jobsummary-titleheading" class="t-label word-wrap-break-word fw-medium">Summary</h2><div><div id="jobdetails-postingdate" class="t-body-reduced-tight d-flex flex-wrap">Posted: <strong><time id="jobdetails-jobpostdate" datetime="2025-06-25">Jun 25, 2025</time></strong></div><div id="jobdetails-weeklyworkinghours" class="t-body-reduced-tight d-flex flex-wrap">Weekly Hours: <strong id="jobdetails-weeklyhours">40</strong></div><div id="jobdetails-rolenumber" class="t-body-reduced-tight d-flex flex-wrap">Role Number:<strong id="jobdetails-jobnumber" itemprop="identifier">200610774</strong></div></div></aside><div class="column large-9"><div id="jobdetails-jobdetails-jobsummary-content-row" class="t-body white-space-pre-wrap"><span>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Lead, you embody a whole-store mindset and are integral to supporting the Store Leadership team, playing a critical role in facilitating meaningful experiences for both customers and team members. You inform and energize our teams to do their best work and contribute to operational excellence. You actively connect with team members, making sure everyone is equipped with the support, tools, and resources they need to deliver exceptional customer interactions. A Lead works alongside the leadership team to ensure operational readiness, with a focus on enabling the sales team. You spend the majority of your time with the team and customers, identifying ownership opportunities and supporting team members across the whole store.</span></div></div></div><div role="group" aria-labelledby="jobdetails-jobdescription-titleheading" id="jobdetails-jobdescription" class="py-40 u-border-bottom row text-left"><aside id="jobdetails-jobdescription-title" class="column large-3 px-10"><h2 id="jobdetails-jobdescription-titleheading" class="t-label word-wrap-break-word fw-medium">Description</h2></aside><div class="column large-9"><div id="jobdetails-jobdetails-jobdescription-content-row" class="t-body white-space-pre-wrap"><span>Lead, act as a role model, mentor, and encourage customer engagement. Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty. Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience. Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team. Energize, inform, and align team members on store performance goals, priorities, and communication. Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate. Address operational needs of the store, such as opening and closing procedures, cash management, and overrides. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.</span></div></div></div><div role="group" aria-labelledby="jobdetails-minimumqualifications-titleheading" id="jobdetails-minimumqualifications" class="py-40 u-border-bottom row text-left"><aside id="jobdetails-minimumqualifications-title" class="column large-3 px-10"><h2 id="jobdetails-minimumqualifications-titleheading" class="t-label word-wrap-break-word fw-medium">Minimum Qualifications</h2></aside><div class="column large-9"><div id="jobdetails-jobdetails-minimumqualifications-content-row" class="t-body white-space-pre-wrap"><ul role="list" class="disc-list"><li role="listitem" class="pb-10"><span class="hyperlink-underline">You should:</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Have experience in retail or sales, or related work experience.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Have experience mentoring or leading others personally or professionally.</span></li></ul></div></div></div><div role="group" aria-labelledby="jobdetails-preferredqualifications-titleheading" id="jobdetails-preferredqualifications" class="py-40 u-border-bottom row text-left"><aside id="jobdetails-preferredqualifications-title" class="column large-3 px-10"><h2 id="jobdetails-preferredqualifications-titleheading" class="t-label word-wrap-break-word fw-medium">Preferred Qualifications</h2></aside><div class="column large-9"><div id="jobdetails-jobdetails-preferredqualifications-content-row" class="t-body white-space-pre-wrap"><ul role="list" class="disc-list"><li role="listitem" class="pb-10"><span class="hyperlink-underline">You can:</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Resolve conflict and settle differences in productive ways.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Demonstrate excellent attention to detail and organization skills.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Work autonomously and be willing to take initiative without close supervision.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Drive results both individually and through enabling others by leading and collaborating.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Allocate resources and adjust processes to provide an exceptional customer experience.</span></li><li role="listitem" class="pb-10"><span class="hyperlink-underline">Communicate effectively and tailor your communication style to different audiences.</span></li></ul></div></div></div><div role="group" aria-labelledby="jobdetails-eeo-statement-titleheading" id="jobdetails-eeo-statement" class="py-40 u-border-bottom row text-left"><aside id="jobdetails-eeo-statement-title" class="column large-3 px-10"></aside><div class="column large-9"><div id="jobdetails-jobdetails-eeo-statement-content-row" class="t-body white-space-pre-wrap"><span><p>Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank" aria-label="Learn more about your EEO rights as an applicant (Opens in new window)">Learn more about your EEO rights as an applicant<span class="icon icon-after icon-external" aria-hidden="true"></span></a>.</p></span></div></div></div></section><div class="p-30 text-center"><div><div class="d-flex flex-row justify-center align-center gap-30 jd-header-actions-container"><div class="jd-header-actions-button-container"><a href="/app/en-us/apply/200610774" class="button button-link button-block" id="jobdetails-jobdetails-jobdetailfooter-actions-jobdetailssubmitresume" aria-disabled="false" aria-label="Submit Resume: US-Lead 200610774" role="link">Submit Resume</a></div></div></div><div class="mx-20 mt-20"><a id="jobdetails-jobdetailfooter-backtosearch" class="icon-before icon-chevronleft" aria-label="Back to search results" href="/en-us/search?location=united-states-USA" data-discover="true">Back to search results</a></div><div class="p-10"><div class="d-flex justify-content-center align-baseline gap-15"><div id="jobdetails-jobdetailfooter-icons-footer" class="d-inline-block" style="position:relative"><button class="fav-label t-label" aria-label="Add to Favorites US-Lead [object Object]" id="addToFavoriteId-jobdetails-jobdetails-jobdetailfooter-icons-footer-favorites"><img src="/public/images/favorites.svg" alt="" width="24" height="24" class="icon cursor-pointer fav-star-icon"></button></div><div class="d-inline-block"><button class="d-flex" aria-label="Share this role." id="shareJob-jobdetails-jobdetailfooter-icons-footer-button"><img src="/public/images/share-blue.svg" alt="" width="24" height="24" class="icon cursor-default "></button></div></div></div><div class="mb-30"><a id="jobdetails-jobdetailfooter-findmore" class="link more" aria-label="See all roles in Lansing, Michigan, United States" href="/en-us/search?location=lansing-LAI" data-discover="true">See all roles in Lansing, Michigan, United States</a></div></div></main></div></div>