Netflix Customer Service Remote Jobs – (Apply Now) – Plano, TX
Posted 2025-08-19
Remote, USA
Full Time
Immediate Start
Netflix is hiring Remote Customer Service Representatives based in Plano, Texas. This full-time, remote position allows you to work from the comfort of your home while providing assistance to Netflix subscribers with streaming issues, account management, billing inquiries, and general support. If you are customer-focused and enjoy problem-solving, this is the perfect opportunity for you.
Job Summary
As a Remote Customer Service Representative at Netflix, you will help users resolve issues related to their accounts, streaming devices, and billing through phone, email, and live chat. Netflix provides all the necessary training to ensure you're equipped to offer the best customer service possible.
Key Responsibilities
- Provide exceptional customer support through inbound calls, emails, and live chats.
- Troubleshoot technical problems with streaming and devices.
- Assist with billing questions, account management, and subscription issues.
- Record all customer interactions, ensuring all issues are tracked and followed up on.
- Maintain a high standard of professionalism and empathy while helping customers.
- Work independently in a remote environment to ensure quick problem resolution.
Qualifications
- Must reside in or near Plano, TX.
- High school diploma or GED required.
- Previous customer service experience preferred.
- Strong written and verbal communication skills.
- Ability to troubleshoot and resolve technical issues effectively.
- A stable internet connection and quiet home office environment are required.
- Ability to work independently in a remote setting.
Compensation & Benefits
- Competitive hourly pay: $20–$28 per hour.
- Full-time, remote position.
- Benefits include health, dental, and vision insurance.
- Paid time off, sick leave, and holidays.
- Netflix provides all necessary equipment for the role.
- Opportunities for career advancement and skill development.
How to Apply
To apply, visit the Netflix Careers website, search for Remote Customer Service Representative roles in Plano, TX, and submit your application. If you are selected, you will be invited for a virtual interview.
Netflix is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.
Job Summary
As a Remote Customer Service Representative at Netflix, you will help users resolve issues related to their accounts, streaming devices, and billing through phone, email, and live chat. Netflix provides all the necessary training to ensure you're equipped to offer the best customer service possible.
Key Responsibilities
- Provide exceptional customer support through inbound calls, emails, and live chats.
- Troubleshoot technical problems with streaming and devices.
- Assist with billing questions, account management, and subscription issues.
- Record all customer interactions, ensuring all issues are tracked and followed up on.
- Maintain a high standard of professionalism and empathy while helping customers.
- Work independently in a remote environment to ensure quick problem resolution.
Qualifications
- Must reside in or near Plano, TX.
- High school diploma or GED required.
- Previous customer service experience preferred.
- Strong written and verbal communication skills.
- Ability to troubleshoot and resolve technical issues effectively.
- A stable internet connection and quiet home office environment are required.
- Ability to work independently in a remote setting.
Compensation & Benefits
- Competitive hourly pay: $20–$28 per hour.
- Full-time, remote position.
- Benefits include health, dental, and vision insurance.
- Paid time off, sick leave, and holidays.
- Netflix provides all necessary equipment for the role.
- Opportunities for career advancement and skill development.
How to Apply
To apply, visit the Netflix Careers website, search for Remote Customer Service Representative roles in Plano, TX, and submit your application. If you are selected, you will be invited for a virtual interview.
Netflix is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.