Remote Customer Experience Advocate (Work From Home)

Are you a proactive and empathetic problem-solver with a passion for helping people on their journey? American Airlines is looking for a dedicated Remote Customer Experience Advocate to join our team. In this pivotal role, you'll be the first point of contact for our valued customers, providing exceptional support from the comfort of your home office. This is a unique opportunity to represent our brand and make a direct impact on the travel experience. What You'll Do: Customer Support: Handle a high volume of inbound customer inquiries via phone, email, and chat, providing timely and professional assistance. Reservations & Ticketing: Assist customers with booking, changing, and canceling flight reservations, issuing and reissuing tickets, and processing refunds. Problem Resolution: Effectively troubleshoot and resolve a wide range of travel-related issues, including flight delays, baggage concerns, and account inquiries. Policy & Procedures: Accurately provide information on airline policies, travel documents, and security procedures to ensure a seamless experience for all travelers. System Navigation: Utilize multiple internal airline reservation and communication systems to manage customer accounts and document interactions. What We're Looking For: Exceptional Communication: Excellent verbal and written communication skills with a friendly and professional demeanor. Problem-Solving Skills: The ability to think on your feet, de-escalate difficult situations, and find creative solutions to customer issues. Technical Proficiency: Strong computer skills and comfort with multitasking between multiple applications and systems. Adaptability: The ability to work independently in a fast-paced, remote environment, managing your time and tasks efficiently. Customer-Centric Mindset: A genuine passion for providing outstanding service and a commitment to ensuring every customer feels cared for. Job Details: Job Title: Remote Customer Experience Advocate Location: Work From Home (Remote) Pay: $15 - $22 per hour, based on experience and location.